Oman Customer Engagement Forum

Simplify & Transform

23 January 2019, Muscat , Sultanate of Oman

Conference Overview

Keeping up with customer trends and implement a winning strategy is a very challenging task. It becomes a prerequisite to enhance your customer engagement strategies to keep pace, and engage more closely with customers. Gaining in-depth knowledge about customers cannot happen overnight, It comes into fruition through insight from all customer touch points and channels across your entire organization. It is pivotal to know your customers inside and out so that you can create and deliver personalized experiences that will boost loyalty and advocacy towards your brand; differentiating you from the fierce competition.

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Program Agenda

Get to know who is speaking about what with our organised schedule.

08:00 – 09:30 Registration
09:30 – 09:45 Opening & Welcome Remarks
09:45 – 10:00 Key Note: Delivering better customer engagement
10:00 – 10:30 Panel Discussion: Strengthening the Ties Between Customer and Employee
10.30 – 11.00 Coffee Break
11:00 – 12:00 Session Itinerary: 1 Key note, 2 presentations
12:00 – 12:30 Session Itinerary: 1 Key note, 2 presentations
13:00 – 14:00 Lunch Break
14:00 – 15:00 Workshop 1
15:00 – 16:00 Workshop 2
Closing remarks and end of the conference day

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