Keeping up with customer trends and implement a winning strategy is a very challenging task. It becomes a prerequisite to enhance your customer engagement strategies to keep pace, and engage more closely with customers. Gaining in-depth knowledge about customers cannot happen overnight, It comes into fruition through insight from all customer touch points and channels across your entire organization. It is pivotal to know your customers inside and out so that you can create and deliver personalized experiences that will boost loyalty and advocacy towards your brand; differentiating you from the fierce competition.
Select a registration category below.
Get to know who is speaking about what with our organised schedule.
|08:00 – 09:30||Registration|
|09:30 – 09:45||Opening & Welcome Remarks|
|09:45 – 10:00||Key Note: Delivering better customer engagement|
|10:00 – 10:30||Panel Discussion: Strengthening the Ties Between Customer and Employee|
|10.30 – 11.00||Coffee Break|
|11:00 – 12:00||Session Itinerary: 1 Key note, 2 presentations|
|12:00 – 12:30||Session Itinerary: 1 Key note, 2 presentations|
|13:00 – 14:00||Lunch Break|
|14:00 – 15:00||Workshop 1|
|15:00 – 16:00||Workshop 2|
|Closing remarks and end of the conference day|