Call for Papers

Papers could be submitted along the following major themes. Depending on the submission dates, themes could be modified or expanded as suitable.

08:00 – 09:30 Registration
09:30 – 09:45 Opening & Welcome Remarks
09:45 – 10:00 Key Note: Delivering better customer engagement
10:00 – 10:30 Panel Discussion: Strengthening the Ties Between Customer and Employee
10.30 – 11.00 Coffee Break
11:00 – 12:00 Session Itinerary: 1 Key note, 2 presentations
12:00 – 12:30 Session Itinerary: 1 Key note, 2 presentations
13:00 – 14:00 Lunch Break
14:00 – 15:00 Workshop 1
15:00 – 16:00 Workshop 2
Closing remarks and end of the conference day

Timelines for paper selection

Paper selection Deadline
Abstract submission deadline 10 December 2018
Notification of selected abstracts 30 December 2018
Submission of final paper 10 January 2019

Suggested Conference Topics

  • Engaging customers towards brand development
  • Keeping customers engaged across multiple channels
  • Robotics, AI and customer engagement
  • Enabling Digital Experience Enhancement
  • Emerging technologies
  • Evolution of CRM Tools
  • Customer Analytics, Insights and Loyalty
  • Adapting Digital Marketing Trends
  • Technology & Customer engagement
  • Blockchain and customer retention
  • Content Marketing
  • Retail Payments
  • Increase customer engagement in eCommerce
  • Omnichannel User-Experience Tools
  • Maximizing Customer Loyalty in an Automated World
  • Customer-Centricity: Create a customer-first culture
  • Customer Journey Mapping: How customers interact
  • Digital customer engagement transformation
  • Customer expectation voice and feedback
  • Data & Insight strategies

Submit Your Abstract

Take part as a speaker and share the world your insights